Cancellation & Refund Policy

Last updated: 1 November 2026

Draft — these terms are being finalised by the shop and may change before launch.

Cancelling an order

You can cancel any time before the order is dispatched (or, for store pickup, before you collect it). Message us on WhatsApp (9110261958) with your order ID. We refund the full amount, including delivery and gift packing.

Damaged, wrong or missing items

If an item arrives damaged, is the wrong item, or is missing, tell us on WhatsApp within 48 hours of delivery with photos (an unboxing video helps). We will replace the item or give a full refund for it — your choice, subject to stock.

Returns

• All our products are new showroom articles. We do not accept returns for change of mind once an order is delivered or collected.
• For hygiene reasons, personal care, health and baby-care items cannot be returned once opened.
• Products with a company warranty are covered by the brand's warranty and service centres. We will help you with the warranty claim.

How refunds are paid

Refunds go back to the original payment method (UPI, card or netbanking) through our payment partner Razorpay. Once approved, refunds are started within 2 working days and usually reach your account within 5–7 working days, depending on your bank.

Failed or duplicate payments

If money was taken but your order did not go through, or you were charged twice, the extra amount is refunded automatically. If you don't see it within 7 working days, contact us with the payment details.

Contact

C2C Gift House, Near Krishna Bhawan Hotel, Shah Inayath Masjid Complex, M G Road, Gauribidanur – 561208. Phone / WhatsApp: 9110261958 · 9591444366. See Contact us.